Dispatcher

Responsibilities

• •Source and secure freight loads through load boards, freight brokers, direct shippers, existing customers, and other business channels. Book Full Truckload (FTL), Less Than Truckload (LTL), and cross-border shipments based on company capacity, equipment availability, and customer requirements. Negotiate freight rates with brokers, shippers, and customers to maximize revenue and maintain profitability. Evaluate load opportunities based on mileage, route, equipment requirements, operating costs, market rates, and potential profit margins. Identify opportunities to reduce empty miles, secure backhaul loads, and improve truck utilization. Develop and maintain professional relationships with freight brokers, shippers, customers, and transportation partners to secure repeat business. Respond promptly to rate inquiries, quote requests, and customer booking requests. Identify new business opportunities and assist with customer development, rate negotiations, and requests for proposals (RFPs). Coordinate with dispatchers to confirm truck and trailer availability and ensure booked loads align with operational capacity and driver schedules. Provide dispatch with accurate load details, including pickup and delivery locations, appointment times, commodity information, equipment requirements, agreed rates, and special instructions. Obtain and verify rate confirmations, load confirmations, and other required shipment documentation. Enter and maintain accurate load information in the company’s Transportation Management System (TMS), including Tailwind. Communicate changes to load details, pickup and delivery schedules, cancellations, and other relevant information to customers, brokers, and dispatch. Monitor freight market conditions and identify opportunities to improve rates, expand customer relationships, and increase available freight volumes. Maintain accurate records of bookings, negotiated rates, customer information, and related correspondence. Work collaboratively with dispatch, operations, accounting, and other departments to ensure accurate documentation and smooth shipment coordination. Ensure all booked loads comply with company policies, pricing guidelines, equipment capabilities, and applicable transportation requirements. Escalate rate disputes, operational concerns, suspicious booking requests, and other significant issues to management. Prepare booking activity reports and provide updates on freight availability, secured loads, customer activity, and performance as required. Perform other duties related to the position as assigned by management.

Required Skills

Required Languages

Notes