Customer Service Representative

Responsibilities

• •Manage and maintain relationships with existing customers. Communicate with customers daily by phone, email, and other communication channels. Understand customer shipping needs and provide suitable freight solutions. Find new opportunities to increase load volume with existing customers. Coordinate with the operations and carrier teams to ensure smooth load coverage. Monitor customer satisfaction and resolve service-related issues. Negotiate rates and maintain profitable business relationships. Track customer activity, shipment volume, revenue, and gross margin. Follow up with customers regularly to maintain long-term partnerships. Identify opportunities to grow accounts and increase company revenue.

Required Skills

Required Languages

Notes